Shipping policy


🚚 Shipping Policy

Thank you for choosing HouseUp for your bathroom storage products! We are committed to providing you with fast and reliable delivery service.

1. Order Processing Time

  • All orders are typically processed and dispatched from our warehouse within 1–3 business days.

  • Order processing time does not include weekends or public holidays.

  • During peak seasons (such as holidays or major sales events), processing times may be extended.

2. Delivery Service and Estimated Timelines

We primarily use reliable international logistics partners (such as DHL, Hermes, or local postal services) for delivery.

Delivery Region Shipping Rate Standard Estimated Delivery Time (Excluding Processing Time)
Germany

Free shipping for  ALL orders 



 1–4 Business Days
European Union Countries (EU)

Free shipping for  ALL orders 



 5–12 Business Days
Other European Countries (Non-EU) Free shipping for  ALL orders  7–15 Business Days

Note: Once your order meets the free shipping threshold, the system will automatically apply the free shipping discount at checkout.

3. Order Tracking

  • Once your order is shipped, you will receive an email notification containing the tracking number and a tracking link.

  • You can use the tracking number to check the latest status of your package at any time.

4. Potential Delays and Customs Duties

  • Delays: While we strive for timely delivery, logistical delays (such as customs inspection, severe weather, or force majeure) may occasionally occur. We appreciate your understanding.

  • Customs Duties and Taxes:

    • Within the EU: Generally, no additional customs duties are incurred.

    • Outside the EU: Customers are responsible for any potential import duties, Value Added Tax (VAT), or customs processing fees. These fees are collected by the destination country's customs and are not included in our shipping fee calculation.

5. Shipping Address Issues

  • Please ensure you provide an accurate and complete shipping address at checkout.

  • If a package cannot be delivered or is returned due to an incorrect or incomplete address, the customer will be responsible for the cost of reshipment.

6. Contact Us

If you have any questions about the shipping status of your order, please feel free to contact our customer service team at support@houseupshop.com